Frequently asked questions

Is this suitable for frontline staff or only managers?

A: Executive Standard™ is designed for anyone in a client-facing, supervisory, or stakeholder-engagement role. We recommend starting with supervisory layers, then cascading to frontline teams with managers reinforcing.

How is this different from customer service training?

A: Customer service training focuses on scripts and process. Executive Standard™ focuses on behavioral command, how individuals project authority, navigate conflict, and maintain composure regardless of the interaction type.

Can this be delivered virtually?

A: The in-person intensive is recommended for maximum impact (video feedback, physical presence work). However, we offer a hybrid model: virtual instruction + in-person practice sessions for geographically dispersed teams. The program can also be delivered Virtually.

What's the maximum cohort size?

A: 25 participants. Smaller groups (12-15) allow for more individualized feedback. Larger organizations typically run multiple cohorts.

Do you provide train-the-trainer?

A: Yes. Organizations seeking to sustain the standard internally can certify facilitators through our 3-day train-the-trainer intensive.

What industries do you work with?

A: Banking/financial services, hospitality/tourism, BPO/contact centers, professional services, government agencies, multinational corporate offices, and healthcare administration.

Is there a certification component?

A: Participants receive a Certificate of Completion. Organizations implementing this as a promotion requirement can incorporate our assessment scores into their competency frameworks.